ChatGPT Ubanned in Italy: OpenAI Responds to Regulatory Concerns

Italy has lifted the temporary ban on ChatGPT, the language model developed by OpenAI and supported by Microsoft, following the resolution of concerns related to data protection. In response, OpenAI has implemented measures to enhance transparency by offering greater visibility of its privacy policy. Furthermore, an age verification tool has been introduced in Italy to bolster user privacy protection.

Important Policies

  • OpenAI has declared that they will be introducing an “Age Verification” tool during the ChatGPT sign-up process in Italy. This tool will restrict users who are under the age of 13 from accessing the platform, thereby ensuring that the privacy of young users is protected.
  • To give users more control over their personal data, OpenAI has launched a new “OpenAI Personal Data Removal Request” form. With this form, users now have the right to object to the usage of their personal data by OpenAI models. This move by OpenAI represents a commitment to protecting the privacy and data rights of its users.
  • OpenAI will improve the visibility of its privacy policy to enhance transparency and user trust.

ChatGPT Ubanned in Italy: OpenAI Responds to Regulatory Concerns

Italy was the first European country to set a ban on OpenAI’s widely popular AI chatbot, ChatGPT. However, after OpenAI addressed the concerns raised by Italy’s regulatory bodies regarding data protection, ChatGPT has been reactivated in the country. The company and the regulatory agency authorized this development on April 28th, signaling a positive outcome for the condition.

ChatGPT Ubanned in Italy: OpenAI Responds to Regulatory Concerns

OpenAI has announced the reinstatement of ChatGPT access for users in Italy, expressing satisfaction in welcoming back Italian users and reaffirming its commitment to protecting their privacy.

Following concerns raised by Italy’s data protection authorities, Garante, regarding potential privacy breaches by the AI chatbot, ChatGPT faced a temporary ban last month.

Garante had issued a deadline for OpenAI to address all privacy and data protection concerns by Sunday. Failure to do so would have extended ChatGPT’s ban in the country. However, successful resolution of the issues raised would lead to the ban being lifted, allowing ChatGPT to resume operations in Italy.

Garante addressed the concerns by stating that there was no legal justification for collecting and storing users’ personal data for training AI chatbot models. This underscores the importance of protecting user privacy and emphasizes the need for organizations to comply with relevant data protection regulations.

Additionally, Garante criticized ChatGPT for lacking an “Age Verification” model, increasing the risk of minors accessing the AI chatbot. OpenAI responded by introducing an age verification tool during the sign-up process to prevent minors from accessing ChatGPT. This demonstrates OpenAI’s commitment to safeguarding user well-being, especially minors, and adhering to regulatory requirements.

Requesting Removal of Personal Data by OpenAI

According to a representative from the company on April 28th, OpenAI is taking action to enhance the visibility of its privacy policies and checking the user content opt-out form. As part of these actions, a new form will be introduced for users in the European Union, allowing them to exercise their right to object to OpenAI’s use of their personal data for the purpose of training its AI models. This initiative shows OpenAI’s dedication to safeguarding user privacy and providing compliance with data security laws.

OpenAI has recently introduced a form called “OpenAI Personal Data Removal Request” that allows users to request restrictions on the processing or usage of their personal information. The form prompts users to provide proof of any data processing related to their personal information.

To ensure a complete evaluation of the request, users are needed to provide complete, accurate, and relevant answers on the form. This form provides a simple and easy way for users to control the use of their personal information and reinforces OpenAI’s commitment to data privacy.

Garante has acknowledged the efforts made by ChatGPT’s creators to combine technological advancements with people’s rights. The regulatory body hopes that the company continues to prioritize compliance with European data protection regulations.

Earlier this month, OpenAI encountered a ban on its ChatGPT in Italy for violating privacy law. OpenAI released a statement addressing the ban and expressed regret, saying that ChatGPT had been disabled for users in Italy due to a request from the Italian Garante. The statement also mentioned that Garante had objected to the processing of information and data by ChatGPT, citing a violation of privacy rules.

The regulator set an immediate restriction on OpenAI, the creator of ChatGPT, from processing Italian users’ data. They also started an investigation into the matter.


Additionally, OpenAI has asked for a refund for all users in Italy who bought the ChatGPT Plus subscription in March. This premium plan was offered for ChatGPT users. Last month, the company disclosed a bug that exposed payment information for some ChatGPT Plus users.

OpenAI explained that ChatGPT was temporarily deactivated due to an open-source library bug that caused some users to view titles from the chat history of other active users.

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